As a Call Centre your PABX system is the backbone of your organsation, so getting it right is central to your success.

PABX Solutions Australia understands that call quality and phone functionality are paramount to your business. Call quality has always been a concern with VoIP enabled PABX systems in the past, but PABX Solutions Australia can give you peace of mind by offering you a PABX solution on our own business grade national network. This means that calls are not routed over the internet so there isn’t a large amount of latency or congestion from traffic on the web, hence giving you much better call quality. The other advantage of having our own network is that we can also provide your Call Centre with a flat rate unlimited internet link. Having an unlimited link that is just used for your PABX means there will be no nasty excess download bills due to your high call volume.

PABX Solutions Australia can tailor a solution specifically to cater for your high quantity of calls and set up all the features of a traditional PABX such as an IVR to direct inbound calls to the right department, music on hold, call transfer, voicemail sent to email via a .wav file, call conferencing and much more all inclusive at an affordable price.

Our Call Centre PABX system includes:

• Auto attendant/IVR
• Call transfer
• Call hold
• Call waiting (only for multiple line phones)
• Call groups
• Call conferencing/conference room setup
• Music/message on hold
• Voicemail
• Voicemail to email
• Fax to email (for VoIP customers only)
• User-friendly online interface