When Does My Billing Cycle Start?
Your billing cycle is based on the activation date of your service.
For example, if your account was signed up on the 1st of April, and if became active on the 6th of April, your billing cycle will start on the 6th of every month.
If you need to change your billing date, please contact us on 1300 008 647.
How Does The Billing Cycle Work?
Your billing cycle starts at the date that your service is activated and ends on the same date every month. We do anniversary billing cycle.
When a billing cycle ends, your monthly base fees are charged for the month of service in advance, plus whatever usage charges, if any, accrued for the last month.
Please consider the below when viewing your statements:
Invoice date: The actual billing date.
Due date: This is 7 days after the “Invoice Date”.
Failure to settle your account within the appropriate time frame, can lead to late payment fees, account suspension and possible account termination fees.
How Can I Pay For My Account?
Your monthly payment will be automatically debited from your credit card or direct debit, on your due date.
If your payment is not successful, we will contact you via or phone.
Failed Credit Card payments are reprocessed, automatically, the following day, so please ensure that funds are available to prevent any service disruption.
Failed Direct Debit payments are not automatically reprocessed, so you will need to make a payment as soon as possible to avoid any service disruption.
Payments can also be made via Cheque, Bpay or bank transfer depending on the plan that you have signed up for as some plans allow for invoicing option and some are only available on credit card or direct debit.
Before you sign to any plan our staff will notify you of the payment option and all the necessary paper work will be sent out to you with the contract.
Are There Any Other Fees Involved?
Payments by Credit or Debit Card are processed automatically and do not incur any additional fees.
Direct Debit payments are also processed automatically, and can take between 3 and 5 business days to clear.
Please ensure you have sufficient funds in your nominated account to avoid any declined fees, or possible disruption to your service.
If you do not pay a bill by it’s due date, we can charge you a late payment charge as set out in our standard form of agreement.
How Do I Update Or Change My Payment Method?
To update or change your payment method, log in to “CAT” or call us on 1300 008 647 where you can update your payment by talking to a customer service consultant.
Can I Request An payment Extension?
If you are not able to make a payment on time, please call our customer service team on 1300 008 647 where and we may be able to provide you with a payment extension or a payment plan.
Payment extensions and payment plan are subject to approval and are based on your payment history.
What is Excess Usage?
“Excess Usage” charges are fees that are charged in addition to your monthly subscription fees, based on data (for internet services) that was used outside of your monthly allowance.
If you would like to clarify what your usage allowances are, you can log in to “CAT” to review your plan details.
How do I Check My Balance?
If you would like to check the current balance of your service, you can do this by logging in your CAT.
If you need help using the CAT please contact 1300 008 647.
How do I keep an eye on my bills?
The following tools can be used to manage your credit exposure:
1. You can check your usage at any time by logging into CAT. You can also call our customer service team on 1300 008 647.
2. Some plans (including data plans) do not have any charges for exceeding your limits (your speed may be reduced instead).
Please contact us on 1300 008 647 if you have any questions or wish to make any changes to your plan or account.